What is Amelia?
Amelia is a leader in conversational AI, providing AI-driven solutions for various industries, including customer experience, employee experience, and business process automation.
Features of Amelia
Answer Agents
Amelia's Answer Agents are powered by the latest AI technologies, providing instant automated resolutions to customer and employee needs. These AI agents communicate in natural language to answer questions and solve issues.
Action Agents
Amelia's Action Agents integrate with enterprise systems to provide customers and employees with end-to-end resolutions to their issues. These AI agents are trained in thousands of skills, learn new skills through observation, and use Generative AI to uncover new use cases and improve experiences.
Autonomous Agents
Amelia's Autonomous Agents combine Answer Agent and Action Agent capabilities, along with cutting-edge AI research, to make it easier to build and scale AI. These AI agents are given instructions and expectations, and they will figure out the rest.
How to Use Amelia
Amelia's AI agents can be used in various ways, including:
Customer Experience
Amelia's AI agents can elevate customer experiences with personalized, efficient, and intelligent interactions. Answer Agents make it easier for customers to find the information they need, while Action Agents provide faster resolutions and decrease average handle time.
Employee Experience
Amelia's AI agents can empower employees and improve productivity with timely support. Answer Agents reduce the time employees spend looking for information, while Action Agents accelerate IT and HR issue resolution.
Benefits of Amelia
Amelia's AI agents have enterprise-grade features, including:
Seamless Integration and Scalability
Amelia's AI agents easily integrate with existing enterprise systems and scale to match demand.
Enterprise Security and Privacy
Amelia's AI agents adhere to ISO, HIPAA, SOC 2, PCI-DSS, and GDPR compliance standards.
Capabilities That Support Global Brands
Amelia's AI agents are available around-the-clock to serve customers and employees on any voice or chat channel, fluent in over 100 languages.
Frequently Asked Questions
How Can I Get Started with Amelia?
Contact us to discover how our enterprise AI platforms can help you tackle your organization's biggest challenges in customer and employee service and IT operations.
What Are the Benefits of Using Amelia's AI Agents?
Amelia's AI agents can increase contact center efficiency, reduce average handle time, and improve customer and employee satisfaction.
Is Amelia's AI Secure and Compliant?
Yes, Amelia's AI agents adhere to enterprise security and privacy standards, including ISO, HIPAA, SOC 2, PCI-DSS, and GDPR compliance standards.