What is Espressive?
Espressive is a generative AI-based digital workplace assistance platform that provides a single place for employees to get answers to all their workplace questions. It combines digital experience, AI, and automation to understand employee needs and identify the quickest path to resolution.
Key Features of Espressive
Conversational AI
Espressive uses conversational AI to understand employee needs and provide quick resolutions.
Enterprise and Global Ready
Espressive is scalable and supports 15 enterprise departments and over 100 languages.
Omni-channel
Espressive provides a seamless experience across multiple channels.
Smart Ticketing
Espressive uses smart ticketing to automate and resolve employee issues.
Analytics
Espressive provides analytics to help organizations make data-driven decisions.
How to Use Espressive
Espressive is easy to use and can be deployed in as little as 4-6 weeks. It requires minimal administration and can be integrated with existing enterprise software.
Benefits of Espressive
Cost Containment
Espressive helps reduce costs by automating routine tasks and deflecting tickets.
Employee Experience
Espressive improves employee experience by providing quick and easy access to answers and resolutions.
Increased Productivity
Espressive increases productivity by automating tasks and freeing up agents to focus on high-touch interactions.
Frequently Asked Questions
What is Barista?
Barista is Espressive's GenAI-powered, intent-less employee co-pilot that combines digital experience, AI, and automation to give employees a single place to get answers to all their workplace questions.
What is Agent Co-Pilot?
Agent Co-Pilot is a suite of capabilities and features designed to bring AI assistance directly to the service desk.
How does Espressive work?
Espressive uses a predictive and generative multi-turn experience with an array of LLMs incorporated into the platform, plus all the reasoning and agentic capabilities necessary to deliver exceptional internal user support.
What is the Employee Adoption Program?
The Employee Adoption Program is a program that combines organizational change management principles with fun to create a communication plan that grabs attention and inspires action.
What is the Machine Learning (ML) Operations team?
The ML Operations team is a team of experts that focuses on optimizing language models for each customer to deliver industry-leading deflection rates and day one ROI.