What is Ginzi?
Ginzi is an AI customer support assistant that helps support teams resolve issues efficiently and effectively, leading to higher customer satisfaction and reduced costs.
Features of Ginzi
Ginzi offers several features that make it an ideal solution for support teams, including:
- Ginzi Mail: This feature turns your inbox into an AI workflow, scanning email attachments and analyzing them with Generative AI, and suggesting answers to new incoming questions within your email environment.
- Macro Craft: Powered by Ginzi, this feature enables agents to personalize macros with the click of a button, reducing handling time and increasing customer satisfaction.
How does Ginzi work?
Ginzi's AI learns from previous conversations, identifying resolution patterns and helping agents resolve tickets with the click of a button. This leads to faster resolution times, higher customer satisfaction, and reduced costs.
Pricing of Ginzi
Ginzi offers an affordable pricing plan that helps support teams cut costs and speed up resolution time. With Ginzi, you can turn around your KPIs, including Cost Per Resolution, CSAT, Resolution Time, and First Contact Resolution Rate.
Helpful Tips for using Ginzi
To get the most out of Ginzi, here are some helpful tips:
- Use Ginzi Mail to automate your email workflow and reduce handling time.
- Personalize your macros with Macro Craft to increase customer satisfaction.
- Leverage Ginzi's AI capabilities to boost answer quality and reduce resolution time.
Frequently Asked Questions about Ginzi
Is Ginzi secure and compliant?
Yes, Ginzi is built with security and compliance in mind, ensuring that your customer data is protected.
Can I customize Ginzi to fit my support team's needs?
Yes, Ginzi offers customization options to fit your support team's specific needs and workflows.
How do I get started with Ginzi?
Sign up for Ginzi today and start turning around your KPIs!