What is Goodcall?
Goodcall is an AI-driven phone agent and virtual receptionist designed to provide concierge-level customer experience (CX) for service and sales requests. It allows businesses to automate and answer phone calls, providing a seamless experience for customers.
Features of Goodcall
- Launch a custom phone AI in just a few minutes without requiring an engineering team
- Connect knowledge sources, business tools, and databases to get the agent up and running
- Automate appointments and reduce time spent on phone bookings by 5X
- Ensure lead capture and share via SMS, email, Google Sheets, or CRM
- Analyze phone analytics with a performance dashboard
- Integrate with CRM and calendar to reduce manual data entry
- Customize agent capabilities, behavior, logic, and workflows
How to Use Goodcall
- Assign a unique phone number to each agent, connecting AI to customers
- Choose a local area code to maintain brand identity
- Use conditional call forwarding to forward calls to the Goodcall number when the line is busy or unanswered
- Customize the agent's greeting, skills, and flows to handle caller questions and requests
- Set up a customizable "operator" workflow to guide the agent on what to do when it can't fulfill a request
Benefits of Goodcall
- Increase customer satisfaction with a concierge-level experience
- Reduce time spent on phone bookings and manual data entry
- Analyze phone analytics to make informed decisions
- Customize the agent's capabilities to fit business needs
- Integrate with CRM and calendar to streamline processes
Frequently Asked Questions
What makes Goodcall different from other AI phone assistants?
Goodcall was born out of Google in 2017 and has been perfecting conversational AI for years, with a combination of human review and automated checks to ensure consistent quality and performance.
How do I set up Goodcall agents for my business?
Setting up a Goodcall agent is as simple as connecting Google listing, a website, or providing a few basic details about the business. From there, you'll have a customizable agent ready to go.
How will my customers react to speaking with an AI?
Consumer expectations for AI are growing, and callers react positively to Goodcall's human-like voices and fast response times. Interaction rates have reached as high as 97% with optimized greetings.
Can I customize what my agents say?
Yes, you have full control over everything your agent says, from the greeting to the goodbye, and everything in between.