What is Gradient Labs?
Gradient Labs is an AI-driven platform that provides exceptional customer support through its AI agent, Otto. Otto is a procedural AI agent that can handle complex customer chats end-to-end, learning from plain language procedures without requiring code, decision trees, or workflows.
Features of Gradient Labs
Procedure Following AI Agent
Otto can read and synthesize any plain language guidance, allowing it to handle complex customer queries with ease.
Absorbs Collective Wisdom
Otto learns about a company's products, customers, and needs by reading the knowledge base and previous support chats, getting smarter over time.
Unearths Actionable Insights
Otto categorizes, weighs, and surfaces the issues customers are facing automatically, providing valuable insights.
Easy Integration
Otto integrates seamlessly with existing support platforms, eliminating the need for risky and time-consuming replatforming.
Conversation, Not Exasperation
Otto responds naturally and sensitively in conversation, just like a human would, ensuring a smooth customer experience.
Total Confidence Before Deployment
Gradient Labs allows for end-to-end testing in its web app before deploying Otto to actual customers.
How to Use Gradient Labs
Gradient Labs' AI agent can be used to automate complex customer support queries, allowing companies to focus on more critical tasks. With Otto, companies can provide exceptional customer service with start-up speed and sensitivity, but with enterprise security and scale.
Pricing and Integration
Gradient Labs offers a simple outcomes-based pricing model, where companies only pay for successful query resolutions delivered by Otto. Integration is easy, with options for co-pilots and technical integrations available.
Frequently Asked Questions
Why Choose Gradient Labs Over Other AI Agents?
Gradient Labs' AI agent is designed for complex businesses with numerous non-trivial procedures, offering guaranteed quality and strong governance.
How Does Pricing Work?
Gradient Labs' pricing model is based on successful query resolutions, with no platform fees or minimum volumes.
Do You Offer Co-Pilots for Human Agents?
No, Gradient Labs focuses on end-to-end automation of interactions with guaranteed quality, without requiring human agents in the loop.
How Much Technical Integration is Required?
Integration is easy, with options for technical integrations available. Gradient Labs works with companies to achieve the best results possible.
Can I Use Gradient Labs' AI Agent on Top of My In-House Support Platform?
Yes, companies can use Gradient Labs' AI agent directly through its public API.